Last Updated: July 22, 2026
Welcome to our FAQ page. Here you’ll find answers to some of the most common questions. If you don’t see what you’re looking for, feel free to write to info@cufflinnks.it.com.
Q: Do you ship outside the United States?
A: At the moment we only ship within the United States. We’re a domestic business and hope to expand in the future, but for now all orders must have a delivery address in the United States.
Q: How long does it take for my order to arrive?
A: After the order is processed (which takes 1–2 business days), standard shipping usually takes 3–5 business days within the United States. All shipping is free, and you’ll receive a tracking number by email when the package leaves our location.
Q: What payment methods do you take?
A: We accept Visa, MasterCard, and PayPal. All payments are processed in United States dollars at the time of checkout.
Q: Can I return an item if I just don’t like it?
A: Yes, as long as it’s still within the 30‑calendar‑day return window and the item is unused and in its original packaging. Start by emailing us at info@cufflinnks.it.com with your order number.
Q: Do I have to pay for return shipping?
A: No. We provide a prepaid return label, and there are no restocking fees. You simply drop the package off with the carrier.
Q: I received an item with a defect or quality problem. What should I do?
A: Let us know right away at info@cufflinnks.it.com. Describe the issue and include your order number. We’ll send you a prepaid return label and make it right with a refund or a replacement, depending on what you prefer.
Q: How long will my refund take?
A: After we receive and inspect the returned item, we process the refund within 1–2 business days. From there, it typically takes another 7–10 business days for the funds to appear on your original payment method, depending on your bank or card issuer.
Q: Can I change or cancel my order after it’s been placed?
A: We process orders quickly, but if you reach out within a few hours of placing it, there’s a good chance we can help. Email info@cufflinnks.it.com with the subject line “ORDER CHANGE” or “CANCEL” and your order number. Once the package has shipped, the order cannot be canceled, but you can follow the standard return process.
Q: Is my personal and payment information safe on your site?
A: Yes. The entire website uses SSL encryption, and payment details are handled directly by trusted processors. We never see your full card number, and we don’t sell or share your data unnecessarily.
Q: How do I get in touch if my question isn’t listed here?
A: The best way is to send an email to info@cufflinnks.it.com. You can also call us at +1 415-206-2167 during business hours (Monday–Friday, 9:00 AM – 6:00 PM Pacific Time), or use the contact form at the bottom of our Contact Us page.